Privacy Policy

This Privacy Policy describes how Dave's Hot Chicken ("we," "us," "our," or "the Company") collects, uses, discloses, retains, and protects your personal information when you visit our website at daveshotchickengo.rest, place orders, interact with our services, or otherwise engage with us. We are committed to protecting your privacy and handling your personal data with transparency, integrity, and in full compliance with applicable United States privacy laws, including the California Consumer Privacy Act (CCPA) as amended by the California Privacy Rights Act (CPRA), and the Federal Trade Commission Act (FTC Act).

Please read this Privacy Policy carefully. By using our website, submitting your information, or otherwise engaging with our services, you acknowledge that you have read, understood, and agree to the practices described herein. If you do not agree with any part of this policy, please discontinue use of our website and services immediately.

For any privacy-related inquiries, you may contact us at: [email protected].

1. About Us

Dave's Hot Chicken is a food service business operating in the United States. We provide customers with an exciting and flavorful dining experience, including online ordering, catering, and related food services. Below are our primary contact details:

2. Information We Collect

We collect various categories of personal information depending on how you interact with us. This may occur when you browse our website, create an account, place an order, sign up for promotions, contact our customer service team, or engage with us on social media platforms. The categories of personal information we collect include, but are not limited to, the following:

2.1 Personal Identification Information

When you register for an account, place an order, or contact us directly, we may collect personal identification information including:

• Full name
• Email address
• Phone number
• Billing and delivery/shipping address
• Date of birth (where required for age verification or promotional purposes)
• Username and password (for account holders)
• Payment information (credit/debit card details, processed through secure third-party payment processors)

2.2 Order and Transaction Information

When you place an order through our website or affiliated platforms, we collect details related to your transactions, including:

• Items ordered and customization preferences
• Order history and frequency
• Payment method type and billing details
• Delivery instructions and special requests
• Transaction amounts and timestamps

2.3 Usage and Technical Data

As you navigate and interact with our website, we automatically collect certain technical and behavioral data, including:

• IP address and approximate geolocation
• Browser type and version
• Operating system and device type
• Pages visited, links clicked, and time spent on each page
• Referring website or source URL
• Search terms used on our website
• Session duration and frequency of visits

2.4 Cookie and Tracking Data

We use cookies, web beacons, pixel tags, and similar tracking technologies to collect data about your browsing behavior on our website. This includes information about your preferences, session activity, and interaction with our content and advertisements. For more information, please refer to Section 9 (Cookie Policy) of this document.

2.5 Communications Data

If you contact us through email, our contact form, social media, or any other channel, we may collect and retain records of those communications, including:

• The content of your messages and inquiries
• Feedback, reviews, or testimonials you provide
• Customer service interaction records
• Survey responses and contest entries

2.6 Marketing Preferences

We may collect information about your marketing preferences, including whether you have opted in or out of receiving promotional communications, your preferred communication channels, and your responses to our marketing campaigns.

2.7 Information from Third Parties

We may receive personal information about you from third-party sources, such as:

• Social media platforms (e.g., if you log in using a social media account or interact with our social media pages)
• Food delivery platforms and aggregators (e.g., DoorDash, Uber Eats, Grubhub)
• Analytics and advertising partners
• Publicly available sources

3. How We Use Your Information

We use the personal information we collect for a variety of legitimate business purposes. We do not sell your personal data to third parties for their own direct marketing without your explicit consent. The primary purposes for which we use your information include:

3.1 Providing and Managing Our Services

• Processing and fulfilling your food orders
• Managing your account and preferences
• Facilitating payment transactions securely
• Coordinating delivery and customer pick-up arrangements
• Communicating order confirmations, updates, and receipts
• Responding to your customer service inquiries and resolving disputes

3.2 Improving Our Products and Services

• Analyzing usage patterns to improve website functionality and user experience
• Conducting internal research and product development
• Monitoring and improving the performance and security of our website
• Understanding customer preferences and dining trends

3.3 Marketing and Promotional Communications

• Sending you newsletters, special offers, and promotional content (with your consent where required)
• Personalizing marketing messages based on your order history and preferences
• Running loyalty programs, contests, sweepstakes, and referral campaigns
• Delivering targeted advertising on third-party platforms and our own website

You may opt out of receiving marketing communications at any time by clicking the "unsubscribe" link in any promotional email, or by contacting us at [email protected]. Please note that opting out of marketing communications does not affect transactional communications related to your orders.

3.4 Legal and Compliance Purposes

• Complying with applicable federal, state, and local laws and regulations
• Enforcing our Terms of Service and other agreements
• Detecting, investigating, and preventing fraudulent transactions and other illegal activities
• Protecting the rights, property, and safety of our business, customers, and the public
• Responding to lawful requests from government authorities, law enforcement, and courts

3.5 Analytics

We use aggregated and anonymized data to understand broad trends in how customers use our website and services. This helps us make data-driven decisions to improve our offerings and customer satisfaction.

4. Sharing Your Information with Third Parties

We do not sell, rent, or trade your personal information. However, we may share your personal information with trusted third parties under the following circumstances:

4.1 Service Providers and Business Partners

We work with carefully selected third-party vendors and service providers who perform functions on our behalf. These parties are contractually obligated to handle your data securely and only for the purposes specified by us. Such service providers may include:

• Payment processors (e.g., Stripe, Square) — to securely handle payment transactions
• Delivery and logistics partners — to fulfill food delivery orders
• Cloud hosting and IT service providers — for website infrastructure and data storage
• Email and SMS marketing platforms — to send communications on our behalf
• Analytics providers (e.g., Google Analytics) — to analyze website performance and usage
• Customer support software providers — to help manage and resolve customer inquiries
• Advertising networks — to deliver targeted advertisements

4.2 Legal Requirements and Law Enforcement

We may disclose your personal information when we believe in good faith that such disclosure is necessary to:

• Comply with a legal obligation, court order, subpoena, or government request
• Enforce our Terms of Service or other legal agreements
• Protect the rights, property, or safety of Dave's Hot Chicken, our customers, employees, or the general public
• Prevent, detect, or investigate fraud, security breaches, or other illegal activities

4.3 Business Transfers

In the event that Dave's Hot Chicken undergoes a merger, acquisition, sale of assets, restructuring, or similar corporate transaction, your personal information may be transferred to the successor entity as part of that transaction. We will notify you via email and/or a prominent notice on our website before your information is transferred and becomes subject to a different privacy policy.

4.4 With Your Consent

We may share your personal information with other third parties when you have given us your explicit consent to do so, such as participation in joint promotional campaigns or loyalty programs with partner brands.

4.5 Aggregated and De-Identified Data

We may share aggregated, anonymized, or de-identified information that cannot reasonably be used to identify you with third parties for research, marketing, analytics, and other business purposes.

5. Data Security

We take the security of your personal information very seriously and have implemented a range of technical, administrative, and physical safeguards designed to protect your data from unauthorized access, disclosure, alteration, or destruction. Our security measures include:

• Encryption: All data transmitted between your browser and our website is protected using SSL/TLS encryption technology (HTTPS).
• Secure Payment Processing: We do not store full credit or debit card numbers on our servers. Payment data is processed through PCI-DSS compliant third-party payment processors.
• Access Controls: Access to personal data is restricted to authorized employees and contractors who need it to perform their job functions. All staff handling personal data are trained on data protection practices.
• Firewalls and Intrusion Detection: We utilize firewalls, intrusion detection systems, and regular security audits to protect our infrastructure.
• Data Minimization: We only collect the personal data necessary for the purposes outlined in this policy.
• Regular Security Assessments: We conduct periodic reviews of our data security practices and update them as necessary to address new and emerging threats.

Despite our best efforts, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security. In the event of a data breach that affects your rights and freedoms, we will notify you as required by applicable law.

6. Your Privacy Rights

Depending on your state of residence within the United States, you may have various rights regarding the personal information we hold about you. We respect and honor these rights in accordance with applicable law.

6.1 Rights for California Residents (CCPA/CPRA)

If you are a resident of California, you have the following rights under the California Consumer Privacy Act (CCPA), as amended by the California Privacy Rights Act (CPRA):

• Right to Know: You have the right to request that we disclose the categories and specific pieces of personal information we have collected about you, the categories of sources from which we collected it, the business or commercial purposes for collecting it, and the categories of third parties with whom we share it.
• Right to Delete: You have the right to request that we delete the personal information we have collected about you, subject to certain exceptions permitted by law.
• Right to Correct: You have the right to request that we correct inaccurate personal information that we maintain about you.
• Right to Opt-Out of Sale/Sharing: You have the right to opt out of the sale or sharing of your personal information for cross-context behavioral advertising. We do not sell personal information in the traditional sense, but if our use of advertising technologies qualifies as a "sale" or "sharing" under CPRA, you may exercise this right.
• Right to Limit Use of Sensitive Personal Information: You have the right to limit our use and disclosure of your sensitive personal information to uses necessary to provide the services you requested.
• Right to Non-Discrimination: We will not discriminate against you for exercising any of your CCPA/CPRA rights. We will not deny you goods or services, charge different prices, or provide a different level of service because you exercised your privacy rights.

To exercise your California privacy rights, please contact us at [email protected] with the subject line "California Privacy Rights Request." We will respond to verifiable consumer requests within 45 days, as required by law. We may extend the response period by an additional 45 days when reasonably necessary, with prior notice.

6.2 General Privacy Rights for All U.S. Residents

Regardless of your state of residence, we strive to honor the following privacy-related requests from all our users:

• Right to Access: You may request a copy of the personal information we hold about you.
• Right to Correction: You may request that we correct or update inaccurate or incomplete personal information.
• Right to Deletion: You may request the deletion of your personal information, subject to certain legal and operational limitations.
• Right to Withdraw Consent: Where our processing is based on your consent, you may withdraw that consent at any time without affecting the lawfulness of processing carried out before withdrawal.
• Right to Opt-Out of Marketing: You may opt out of marketing communications at any time.

To submit any privacy request, please email us at [email protected] with sufficient information to verify your identity and describe your request.

7. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, including satisfying legal, accounting, or reporting obligations. Our general data retention principles are as follows:

After the applicable retention period, we will securely delete or anonymize your personal information in accordance with our data disposal procedures. Please note that certain information may be retained for longer periods if required by law, regulation, or ongoing legal proceedings.

8. Children's Privacy

Our website and services are intended for individuals who are 18 years of age or older. We do not knowingly collect, solicit, or use personal information from children under the age of 13, or from minors under the age of 18 without verified parental consent, in accordance with the Children's Online Privacy Protection Act (COPPA) and other applicable laws.

If you are a parent or legal guardian and believe that your child under the age of 18 has provided us with personal information without your consent, please contact us immediately at [email protected]. Upon verification, we will promptly delete the child's information from our records and take appropriate steps to prevent further collection.

If we become aware that we have inadvertently collected personal information from a child under the age of 13, we will take immediate steps to delete that information from our databases.

9. Cookie Policy

Our website uses cookies and similar tracking technologies to enhance your browsing experience, analyze website traffic, and deliver personalized content and advertising. This section provides a summary of our cookie practices. A more detailed Cookie Policy may be available separately on our website.

9.1 What Are Cookies?

Cookies are small text files that are placed on your device (computer, smartphone, or tablet) when you visit a website. They are widely used to make websites work more efficiently and to provide information to the website operators.

9.2 Types of Cookies We Use

• Strictly Necessary Cookies: These cookies are essential for the website to function properly. They enable core features such as security, session management, and account access. These cannot be disabled.
• Performance and Analytics Cookies: These cookies help us understand how visitors interact with our website by collecting information about pages visited, time spent on the site, and error messages. We use tools such as Google Analytics for this purpose.
• Functional Cookies: These cookies allow our website to remember choices you make (such as your location, language preferences, or order customizations) to provide a more personalized experience.
• Advertising and Targeting Cookies: These cookies are used to deliver advertisements that are more relevant to you and your interests. They may also be used to limit the number of times you see an advertisement and help measure the effectiveness of advertising campaigns.

9.3 Managing Your Cookie Preferences

You can control and manage cookies in several ways. Most web browsers allow you to refuse or accept cookies, delete cookies, or be notified when a cookie is set through your browser settings. Please note that restricting cookies may impact the functionality and features available to you on our website. For more information on how to manage cookies in your browser, visit www.allaboutcookies.org.

For California residents, you may also opt out of the use of cookies for cross-context behavioral advertising by exercising your rights under the CPRA. Please contact us at [email protected] for assistance.

10. International Data Transfers

Dave's Hot Chicken is based in the United States, and your personal information is primarily collected, stored, and processed within the United States. However, some of our third-party service providers and technology partners may operate in other countries, and as a result, your personal information may be transferred to, stored, or processed in countries outside of the United States.

When transferring personal data internationally, we take appropriate steps to ensure that your information receives an adequate level of protection consistent with this Privacy Policy and applicable U.S. law. These steps may include entering into data processing agreements with our service providers that incorporate standard contractual protections and data security requirements.

By using our website and providing your personal information, you acknowledge and consent to the potential transfer of your personal data to countries outside of the United States, which may have different data protection laws than your country of residence.

11. Third-Party Links and Services

Our website may contain links to third-party websites, social media platforms, food delivery apps, and other external services that are not operated or controlled by Dave's Hot Chicken. This Privacy Policy does not apply to those third-party sites or services. We strongly encourage you to review the privacy policies of any third-party websites you visit.

We are not responsible for the privacy practices, content, or data security measures of any third-party website or service linked from our website. The inclusion of any link does not imply our endorsement of the third-party site or its privacy practices.

12. How to File a Privacy Complaint

If you have a concern about how we handle your personal information, we encourage you to contact us first so that we can attempt to resolve your concern directly. You may reach our privacy team at:

We will acknowledge your complaint within 5 business days and aim to provide a full response within 30 days. In complex cases, we may require additional time, and we will notify you accordingly.

If you are not satisfied with our response, or if you believe we are not complying with applicable privacy laws, you have the right to file a complaint with the relevant data protection authority. In the United States, relevant regulatory bodies include:

• Federal Trade Commission (FTC): The FTC enforces consumer protection laws including privacy and data security. You can file a complaint at www.ftc.gov/complaint.
• California Privacy Protection Agency (CPPA): California residents may contact the California Privacy Protection Agency, which enforces the CCPA/CPRA. You can submit a complaint at cppa.ca.gov.
• State Attorneys General: Depending on your state of residence, you may also have the right to file a complaint with your state's Attorney General office regarding data privacy violations.

13. Changes to This Privacy Policy

We reserve the right to update, modify, or revise this Privacy Policy at any time to reflect changes in our business practices, legal requirements, or technology. When we make material changes to this policy, we will:

• Update the "Last Updated" date at the top of this page
• Post the revised policy on our website at daveshotchickengo.rest
• Notify you via email (if we have your email address on file) or by displaying a prominent notice on our website for material changes

Your continued use of our website and services following the posting of any changes to this Privacy Policy constitutes your acceptance of those changes. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.

14. Legal Basis and Applicable Law

This Privacy Policy is governed by and construed in accordance with the laws of the United States of America. We comply with applicable federal and state privacy laws, including but not limited to:

• Federal Trade Commission Act (FTC Act), 15 U.S.C. §§ 41-58: Prohibits unfair or deceptive acts or practices in or affecting commerce, including violations of stated privacy policies.
• California Consumer Privacy Act (CCPA), Cal. Civ. Code § 1798.100 et seq.: Provides California residents with rights to know, delete, correct, and opt out of the sale of their personal information.
• California Privacy Rights Act (CPRA): Amends and expands the CCPA with additional consumer rights and business obligations.
• Children's Online Privacy Protection Act (COPPA), 15 U.S.C. §§ 6501-6506: Governs the online collection of personal information from children under the age of 13.
• CAN-SPAM Act: Governs commercial email communications and provides recipients with the right to opt out of promotional emails.
• Telephone Consumer Protection Act (TCPA): Governs marketing communications via telephone and text messages.

15. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy, the personal information we hold about you, or our data practices, please do not hesitate to contact our privacy team using the following details:

We are committed to working with you to resolve any privacy concerns in a timely and transparent manner. Thank you for trusting Dave's Hot Chicken with your personal information. We value your business and your privacy.